Plumbing Emergency Guide: What to Do Before the Plumber Arrives

Plumbing emergencies require quick action to minimize damage. Here's exactly what to do in common emergency situations while waiting for professional help.

Burst Pipe Emergency

Immediate Actions:

1. Shut off the main water valve immediately
2. Turn off electricity if water is near electrical outlets or appliances
3. Open faucets to drain remaining water from pipes
4. Move furniture and valuables away from water
5. Place buckets under leaks and use towels to absorb water
6. Call emergency plumber immediately

A burst pipe can release 400+ gallons per hour, causing extensive damage. Quick action is critical to minimize water damage and mold growth.

Overflowing Toilet

Immediate Actions:

1. Remove the toilet tank lid
2. Push down the flapper to stop water flow
3. Turn off the water supply valve behind the toilet
4. Do not flush again
5. Use a plunger if the clog is minor
6. Call a plumber if plunging doesn't work

Never use chemical drain cleaners in toilets as they can damage pipes and make professional repairs more difficult and expensive.

Water Heater Leak

Immediate Actions:

1. Turn off power to electric water heaters at the breaker
2. Turn off gas supply to gas water heaters
3. Shut off the cold water supply valve to the heater
4. Attach a hose to the drain valve and drain the tank
5. Place towels and buckets to catch water
6. Call a professional plumber

Water heater leaks can indicate tank failure. Never attempt to repair a leaking water heater yourself as they can explode if improperly handled.

Sewer Backup

Immediate Actions:

1. Stop using all water in the house immediately
2. Do not flush toilets or run water
3. Keep children and pets away from affected areas
4. Open windows for ventilation
5. Do not attempt to clean sewage yourself
6. Call emergency plumber and potentially a restoration company

Sewage contains dangerous bacteria and requires professional cleanup. Never attempt to clean sewage backup yourself as it poses serious health risks.

Frozen Pipes

Immediate Actions:

1. Turn off the main water supply
2. Open faucets to relieve pressure
3. Apply heat to frozen section with hair dryer or heating pad
4. Never use open flame or high heat
5. Check for cracks or leaks as pipes thaw
6. Call a plumber if you can't locate the freeze or if pipes burst

Frozen pipes can burst as ice expands. Thaw pipes slowly and carefully to prevent bursting. Prevention is key: insulate pipes in unheated areas.

Gas Leak

Immediate Actions:

1. Evacuate everyone immediately
2. Do not turn lights on or off
3. Do not use phones inside the house
4. Do not start vehicles in the garage
5. Call 911 and your gas company from outside
6. Do not re-enter until cleared by professionals

Gas leaks are life-threatening emergencies. Never attempt to locate or repair gas leaks yourself. Only licensed professionals should work on gas lines.

Know Your Shutoff Valves

Every homeowner should know the location of:

• Main water shutoff valve
• Individual fixture shutoff valves
• Water heater shutoff valve
• Gas shutoff valve
• Electrical panel

Tag these locations and ensure all household members know where they are. In emergencies, seconds count.